When you are entitled to a full refund

• The transport operator cancels the trip you booked.
• Your payment was successful but no valid ticket was issued due to a technical problem on our side.
• You cancel your booking before the cancellation cut-off (30 minutes before departure).

When a refund does not apply

• You cancel after the cancellation cut-off has passed.
• You do not show up for a trip you booked (no-show).
• You booked the wrong route or time and the trip went ahead as scheduled.

In these cases the seat was reserved and held for you, so the fare is not refundable.

How to request a refund

If you believe you are entitled to a refund, contact us at help@campusflow.name.ng with your booking code and a short description of what happened.

Eligible refunds are processed back to your original payment method, normally within 1 to 3 business days. If you have not received an eligible refund after 3 business days, please email help@campusflow.name.ng again and we will follow it up.

Contact

For all refund requests and payment issues: help@campusflow.name.ng.